Privacy Policy

Introduction

Retailproductor is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at retailproductor.world or purchase our wall murals, paintings, and posters.

We comply with the EU General Data Protection Regulation (GDPR) and French data protection law, including the French Data Protection Act (Loi Informatique et Libertés). Our practices follow the principles of lawfulness, fairness, transparency, purpose limitation, and data minimisation. You may lodge a complaint with the OPC (Office of the Privacy Commissioner of France) if you believe our processing of your personal data infringes applicable law.

Information We Collect

We collect only the information necessary for the purposes identified below. You provide it when browsing our wall art collections, placing orders, or contacting our team:

• Personal identification information (name, email address, phone number)
• Shipping and billing addresses for mural and poster deliveries
• Payment information processed securely through third-party providers
• Communication preferences and inquiry details about our art products
• Order history including mural sizes, styles, and custom specifications

We may also collect technical and usage information through cookies and similar technologies; see our Cookies Policy for details.

How We Use Your Information

We use the information we collect only for the following identified purposes:

• Process and fulfill your wall mural, painting, and poster orders
• Communicate with you about your art purchases and inquiries
• Provide personalized wall art recommendations based on your preferences
• Send updates about new mural collections and design trends (only with your consent)
• Improve our website and customer service experience
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only as necessary with:

• Shipping carriers to deliver your wall art orders across France
• Payment processors to complete secure transactions
• Service providers who assist in operating our business (under agreements that protect your personal information)
• Legal authorities when required by law

Where we transfer personal data outside the European Economic Area, we ensure appropriate safeguards are in place as required by the GDPR.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to satisfy legal, accounting, or reporting requirements, and to resolve disputes. Order and transaction records are typically retained for the period required by applicable French and EU law. You may request deletion of your data subject to our legal retention obligations.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the competent supervisory authority and affected individuals as required by the GDPR.

Your Rights

Under the GDPR and French law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data (subject to legal retention requirements)
• Request restriction of processing in certain circumstances
• Data portability: receive your data in a structured, commonly used format
• Object to processing based on legitimate interests or for direct marketing
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the OPC (Office of the Privacy Commissioner of France)

We will respond to requests within one month as required by the GDPR.

Complaints and Supervisory Authority

If you are not satisfied with how we handle your personal information, you may contact us using the details below. You also have the right to lodge a complaint with the OPC (Office of the Privacy Commissioner of France).

Contact Us — Data Protection

We have designated a person responsible for the protection of personal information. For access requests, correction requests, questions about this Privacy Policy, or our data practices, please contact us:

Retailproductor
26 Av. Kléber, 75116 Paris, France
Phone: +33 1 81 72 12 27
Email: welcome@retailproductor.world